Frequently Asked Questions

We work with codes so upon arrival the host will give you a card with a unique code. The code can be picked up directly at the property.

We do not have a reception so a call or a message before arrival is a good way to let the host know of your arrival time, in case you haven’t provided arrival time when making your reservation. For guests arriving directly at the apartments without letting us know earlier there is a MoodEight Ring at the buildings main entrance which can be used.

Check-in to the apartments is from 14h onwards but depending on occupancy they might be ready earlier or later than that time. The latest time for check-out is 11h. If you need to leave your luggage you can do it in our office at no extra charge. Contact us if you would like to check-in to the apartment early, and we’ll do everything we can to help, as long as there is availability.

When you arrive, you’ll be able to pay to the host in cash or using a Visa, Mastercard or American Express credit card.

Upon arrival we’ll give you a phone number that you can use any time you want for any kind of question or request.

We clean the apartment just before you arrive and once every three days for stays over five nights. Extra daily cleaning can be arranged when the reservation is made or upon arrival for an extra cost.

Yes, we can provide you an invoice for your stay and we are more than happy to do it. Request your invoice upon arrival and you will have it ready the same or the next day.

Yes, we have all the necessities for children under 4 years such as cots and high chairs or even baby bath. Requests can be made when making reservation or upon arrival.

There is a bus to Skopje from the Skopje International Airport that drops you at ‘Aleksandar Palace’ parking which is 20 min walk from the apartment. Otherwise we can arrange a taxi transfer for you from the Airport to the apartment for 15 euro. If you want our help with the transfer, please let us know when making the reservation.